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Answers to common questions about aardvark plans, billing, and AI usage.
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Ask anything about plans, billing, seats, or AI usage — or browse the answers by category below.
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Seats cover editors and admins, readers are always free and unlimited, and Pro and Business can buy add-on seats when they need more.
Your plan runs to the end of the paid period, then the account returns to Free with your prepaid balance untouched.
By default paid AI pauses and readers fall back to free models, so you're never charged a surprise overage.
Unused allowance rolls over up to one month's worth, so allowance plus rollover never exceeds about two months at once.
Your maximum includes the plan fee, fixed add-on-seat charges, and any overflow already incurred; pay-as-you-go also includes your remaining cap headroom.
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Yes — removing your card also detaches it from your subscription's billing.
Yes — managed hosting is included on paid plans, never required.
No — all metered AI runs through aardvark's managed keys on every plan.
Add or remove seats from Billing → Seats, with prorated charges and credits on your next invoice.
Seats cover editors and admins, readers are always free and unlimited, and Pro and Business can buy add-on seats when they need more.
The annual discount applies to the platform fee, while the included-AI allowance is funded at full value every month.
Subscribe self-serve at the published price, or arrange a signed contract with negotiated terms billed out of band.
The cutoff stops within roughly one request's cost of your limit, so keep a small buffer if you need a hard ceiling.
Choose cap-and-hold, pay-as-you-go with a cap you set, or a full shutoff — switchable anytime on the Billing page.
The billed dollar cost of metered requests counts against your allowance, pooled account-wide and drained before your prepaid balance.
Rolled-over allowance drains first, then this month's allowance, and your prepaid balance only if you've opted into overflow.
Add-on seats come with you — re-priced immediately on upgrades and at your next renewal on downgrades.
Your prepaid balance is always yours — cancelling, downgrading, or a lapsed payment never spends it.
Your plan runs to the end of the paid period, then the account returns to Free with your prepaid balance untouched.
Invites are simply blocked until you buy add-on seats or remove a member — your bill never grows on its own.
By default paid AI pauses and readers fall back to free models, so you're never charged a surprise overage.
You get about two weeks of automatic retries before the plan lapses to Free, and your balance is never used to cover it.
Unused allowance rolls over up to one month's worth, so allowance plus rollover never exceeds about two months at once.
Concurrent paid requests are capped per account; extras get a brief 429 with a Retry-After and can be retried once a slot frees.
Switch back before your renewal and you stay on your current plan at your original price.
Once acknowledged, later cap changes never prompt you again.
You keep the price you signed up at for as long as you stay on that plan.
An optional card-on-file feature that refills your prepaid balance automatically when it runs low.
Your maximum includes the plan fee, fixed add-on-seat charges, and any overflow already incurred; pay-as-you-go also includes your remaining cap headroom.
Upgrades apply immediately with proration; downgrades and cancellations wait for your next billing date.
An automatic safety brake pauses paid AI when spending spikes far above your normal pattern — one click resumes it.
The one-time checkbox is a guardrail so a cap far above your allowance is a deliberate choice, not a silent overage.