What if a subscription payment fails?

You get a two-week grace period with automatic retries before the plan lapses to Free, and your balance is never used to cover it.

Your plan enters a grace period while the card is retried, and everything keeps working — your included AI and member rate stay in place. You get an email for each failed attempt so you can update the card. If a retry hasn’t succeeded within 14 days of the first failure, the plan lapses to Free: paid AI returns to the pay-as-you-go rate and any unspent allowance ends. Your team keeps its access, and your prepaid balance is never used to cover a subscription payment.